Refund policy

At Mistikara, shop with confidence with our no questions asked return policy. Here’s our clear and transparent policy for returns, exchanges, and refunds.

• You can raise a return request within 2 days of the delivery of the order. 

• Return of Products purchased under Buy 1 Get 1 or other related offers would be eligible for refund to for the paid amount only.

• Items sold at a strike-through or discounted price (without applying a coupon) are eligible for return.
  

Return Conditions :

• Items must be unused, with original packaging and tags intact.
  

• An unboxing video is required to process any claims for missing items in your order. Please ensure you record the package being opened from the sealed state for your claim to be considered.
  

Initiating a Return Request :

Send an email to mistikara.jewelstudio@gmail.com with the unboxing video. 

Provide necessary details: select a return reason, upload a minimum of two images, specify the pickup address and date, and choose your refund method.

Refunds :

• Refunds are processed in 7–10 working days as per RBI guidelines, following item pickup and verification.
  

• Prepaid orders : Refunded to original payment method.
  

• COD orders : Refunded to UPI or bank account provided by you.

Non-Returnable Items

• Custom-made or personalized Jewellery.
  
  

Exchange Policy – Within 10 Days

Issue Faced	Exchange Process
Damaged Item	Exchange with same item
Wrong Item Received	Exchange with same item
Size Issue	Exchange with same variant item

• If the exact item is not available, our team will assist you with the closest available variant or process a refund.